ORDER
All you need to know about placing and receiving your order
🕵️♂️ How do I track my order?
Once you've placed your order, keep an eye on your inbox 👀You'll receive a confirmation email with your order details, including your tracking information so you can follow your delivery every step of the way 🚚. Tracking info isn't always instant -
🚚 What is your shipping policy?
Orders are processed within 1-2 business days. (Excluding weekends and holidays). Once your package is on its way, we’ll send you a tracking number so you can obsessively check its progress (we do it too) 👀
📦 Delivery Issues
Lost package? Delayed delivery? Still waiting for your order? Don’t worry - we’re here to help!. Your parcel should arrive by the estimated delivery date, but if there are any hiccups we’ll do everything we can to get your delicious TrueStart to you
🛑 How do I cancel my order?
Our warehouse is super speedy and can't accept cancellations after 8am due to the volume of orders 🚚 But, please drop our lovely Customer Experience team a message at [email protected] with subject line 'CANCEL', your order number and reaso
📍How can I update the shipping address for my order?
✉ If you need to update the shipping address for an order, please email us the correct address as soon as possible at: [email protected] with the subject line 'ADDRESS CHANGE'. ✨ We'll do our best to update the address, but if the order ha
🧾 How can I get a copy of my invoice?
To request an invoice, simply reach out to our lovely Customer Experience team at [email protected] with your request and order number 😊. We'll fire that over to you right away 💛
💸 When will I get my refund?
We'll drop you an email when your refund has been issued ✨. Please allow up to 5 business days for the refund to reflect in your account 💛If there's any issues, just drop us a message at [email protected] and our lovely Customer Experience
⏎ Returns
As coffee is a food item, we’re unable to accept returns for safety and freshness reasons. If there’s ever an issue with your order, though, please reach out at [email protected] - our lovely Customer Experience team are always ready to help
🌍 Do you ship internationally?
✨ We typically ship within the UK, but we'd love to bring the TrueStart energy to you!. ✉ Just drop us an email at [email protected] with your order estimate and shipping address. 🚚 We’ll sort out a shipping quote to get your coffee to you,
✨ Discount code not working?
Oops! Sorry you’re having trouble with your code! 😕. Just email us at [email protected] with your order details and discount code. We'll get this sorted for you ASAP 💛. Quick tip: Our codes are for one-time use only, so if you’ve used it b
💰 Is my order subject to VAT?
There is no VAT added to any coffee products 🥳 A standard 20% VAT is added to any other products such as machines, machine extras or TrueStart Coffee merch 🤩.